Return & Refund Policy

We want you to love your Dancey Donkey hat!

If it’s not quite the right fit, you can return it within 14 days of delivery.

Returns:

To be eligible for a return, your hat must be:

  • Unused and unworn

  • Clean and in its original condition

  • Free from makeup, stains, odors, pet hair, or other signs of wear

  • Returned with the original tags/labels attached

  • Returned in its original packaging

  • Accompanied by proof of purchase, such as your order number or receipt

Returns that show any signs of wear or use may not be accepted.

How to Start a Return:

Please contact us here within 14 days of delivery with your order number and reason for the return. We’ll provide instructions for sending your hat back.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we sent you the wrong item.

Refunds:

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Original shipping charges, if applicable, are non-refundable.

Damaged or Incorrect Items:

If your hat arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the damaged item(s). We’ll make it right and provide a replacement or refund as appropriate.

Exchanges:

We currently do not offer direct exchanges. If you’d like a different hat, color, or style, please return your original order and place a new order.

 

Questions?

If you have any questions about your return, please contact us before sending your item back. We’re happy to help!